Returns & Exchange Policy
Change of mind
We value our customers at Priceline so, if you change your mind, you can return most products within 30 days of your purchase, provided that:
- You have valid proof of purchase (usually a receipt);
- The product and packaging is in its original condition including all manuals and accessories;
- The product is in re-saleable condition; and
- The product has not been used or damaged.
Exchanges or refunds for change of mind cannot be offered for:
- Gift cards and vouchers;
- Prescription medicines and pharmacist-only medicines (available from Priceline Pharmacies only); or\
- Other products advertised as being non-refundable for change of mind.
Priceline’s change of mind returns policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.
How to return your product
If you purchased your product in a Priceline or Priceline Pharmacy store
Simply take the product, along with your valid proof of purchase, to any Priceline Store or Priceline Pharmacy that stocks the product. Please note that the Online Returns Form is for online purchases only.
If you purchased your product from our online store
Please complete and submit the Online Return Form within 30 days of the purchase date for ‘Change of mind’ returns and within a reasonable time for ‘Consumer Guarantee’ returns.
If your product is authorised for return and further evaluation by us, we will email you a “Postage Paid” parcel label and instructions.
Important information for online purchase returns
For ‘change of mind’ returns, the original shipping fee will not be refunded.
For ‘consumer guarantee’ returns, the original shipping fee will be refunded for refund requests only. Exchanges will be posted free of charge.
If the Online Form is incorrectly completed or the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product.
If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.
We’re always here to listen…
If you have any queries about the process, or require further assistance, please email our Customer Service Centre anytime or call 1300 88 44 11 between 9.00am and 5:00pm (EST) Monday to Friday.