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Frequently Asked Questions

Products

Where can I find the Priceline catalogue?
How do I search for products in the online store?
Can I buy Gift Cards online?

Online Orders

How do I place my first order online?
Do I have to be a Sister Club member to shop online?
Can I cancel or change my order?

Delivery & Tracking

How long will it take for my order to arrive?
How do you deliver my online purchases?
How can I track my online order?

Payments

Will I get a tax invoice for an online purchase?
What should I do if my credit card is declined?

Product Returns

What are the conditions for change of mind returns?
How do I return a product that I purchased online?
Can I return or exchange a product?

Sister Club

Sister Club and Sisterhood - what's the difference?
How do I join Sister Club?
Do I have a choice of design for my Sister Club card?

Product Safety & Recall

My product has been recalled. What do I do?
I need an MSDS for a product. What do I do?

Security & Tech Support

Is it safe to enter my credit card and personal details?
How does Priceline prevent online fraud?
Do you store my credit card details?