Priceline Pty Ltd
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885 Mountain Hwy
Bayswater Victoria 3153 Australia
Phone: +61 3 8720 3000
Fax: +61 3 8720 3400
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Customer Service Centre: 1300 88 44 11
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Hours: Monday - Friday 8am - 6pm (EST)
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Our Commitment
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We are committed to responding positively to customer complaints, whether these arise internally or externally. Our values and way of working foster a culture that:
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| Treats customers with respect by acknowledging their right to complain and have a complaint handled professionally
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| | Actively solicits and acts on customer feedback
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| | Acknowledges that a complaint received gives us the opportunity to maintain confidence in products and services
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| We are committed to using the principles embodied in the Standard prepared by the Standards Australia Committee on Complaints Handling: ISO 1002:2004 (Customer Satisfaction - Guidelines for Complaints Handling in Organisations). |
